Contact Us
At Bingo Vezina, we are committed to providing our customers with the best possible support and assistance whenever you need it. If you have any questions or concerns about our services, loyalty program, or other matters related to your gaming experience at our venue, please don't hesitate to reach out.
Support Availability
Our customer support team is available during operating hours to assist you with any inquiries or issues. We strive to provide prompt and professional assistance in both French and English languages.
Email Support
You can contact us via email by submitting a request through the "Aide" (Help) section within our Club Étoile app or at the venue's membership desk. Our team will respond to your inquiry as soon as possible during operating hours.
Live Chat Support
Unfortunately, we do not have live chat support available at this time. We recommend contacting us via email instead for assistance with any inquiries or issues you may be experiencing.
Help-Centre Access and FAQ
We are currently working on developing an online help centre where users can find answers to frequently asked questions and troubleshoot common issues related to our services. In the meantime, please refer to our printed responsible gaming brochures available at the membership desk for more information about our loyalty program, rules, and regulations.
Verification or Account-Help Support
If you are experiencing difficulties with your account, such as forgotten login credentials or need assistance with redeeming points from our Club Étoile loyalty program, please contact us via email. Our team will work with you to resolve the issue promptly.
Responsible Gambling Assistance
At Bingo Vezina, we take responsible gaming practices seriously and want to support our players in maintaining a healthy balance between entertainment and control. If you or someone you know is struggling with problem gambling, please refer to the referral links provided on our venue's website and at the membership desk for access to resources such as Jeu: aide et référence and Centre de réadaptation en dépendance de Montréal.
Technical Support
For technical issues related to your device or experience with our services, please contact us via email. Our team will work closely with you to resolve any technical problems that may be affecting your gaming enjoyment at our venue.
Complaint or Dispute Guidance
In the unlikely event of a dispute arising from your visit or use of our services, we encourage you to first attempt to resolve the matter amicably through direct communication. If this is not feasible, please contact us via email and describe the issue in detail so that we can work with you to find a resolution.
Communication Response Expectations
Our team strives to respond promptly to your inquiries during operating hours. While we cannot guarantee exact response times due to various factors such as volume of requests or complexity of issues, our aim is always to provide assistance as quickly and effectively as possible.
Multilingual Support
We understand that language barriers may sometimes occur, but please be assured that most staff members are proficient in both French and English. If you have any difficulties communicating with us due to a language barrier, please let the membership desk team know so they can direct you to someone more suitable for assistance.
General Support Workflow
Please note that our customer support operates on a first-come-first-served basis. During operating hours, our staff will work diligently to address your concerns in a prompt and professional manner. If necessary, we may escalate issues requiring additional time or expertise from specialized personnel within the company.
Self-Service Help Options
We appreciate customers who prefer self-service options for assistance whenever possible. You can find some frequently asked questions (FAQs) on our venue's website or at the membership desk printed brochures to help resolve common issues without needing direct support.
By choosing Bingo Vezina as your gaming destination, you are assured of receiving excellent customer service tailored specifically to your needs during operating hours.
